Scheduling Manager Software

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Contact Manager Software

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Software for Appliance Repair Businesses

We have a range of products available for your appliance repair business.

Our software for appliance repair businesses has been developed over a period of more than 18 years. Over that time, we have learned from our appliance repair clients, and have been able to accommodate their needs, and at the same time provide more sophisticated software to first-time buyers, enabling them to benefit from the combined experience that it took to develop the software to the point it is now at.

You also benefit from the ongoing improvements we periodically make to our appliance repair software, in response to users' suggestions.

Make your business more profitable! Join thousands of others who are using our software for the appliance repair industry to make their businesses more efficient, and profitable.

And you can't lose, with Thoughtful's 30-day money back guarantee! If you don't like The Scheduling Manager for Appliance Repair businesses for any reason, return it to us for a no-questions-asked refund.

Customer Information Management

Add/Edit/View/Delete Customers

Maintain all necessary information for your customers, including key and alarm, public and private notes, directions, and more!

Search your customers with any type of search criterion.

Multiple Locations for Customers

Maintain multiple work/service locations for your customers while billing to one address.

Customisable Fields

Customize your own fields to keep track of any information you wish.

Track Marketing Techniques

Enter sources for all your customers and print reports to show which marketing methods are most profitable.

Calendars

Print helpful monthly calendars for your customers. Customers have the calendar as a handy reminder of their next scheduled visit.

Easy Access

Easily access a customer's account history, schedule of jobs, or easily add or change a job.

Mail Merges

Create professional letters and mailings to all your customers (or a selected group) with the click of the mouse.

Employee Information Management

Add/Edit/View/Delete Employees

Maintain detailed information for each employee.

Maintain Payroll Information

Flexible payroll options mean that no matter how you pay your employees, Scheduling Manager will handle it.

Employee Pictures

Keep employee pictures on file for security and for use by office staff.

Credentials/Training

Maintain information regarding credentials and skills of each employee, tracking date when certifications/skill was achieved, and renewal date, etc.

Team Information

Assemble Teams

Group employees together to make scheduling easier if you have groups that work together regularly. Our service management software allows you to schedule by team (or truck or route) or by individual employee/technician.

Colour Code Teams

Colour coding teams makes for easier identification on the scheduling screen.

Work Codes

Create your own work codes to track service charges and to provide instructions for employees. This also allows you to track sales by type of service, etc.

Job Scheduling

6 Different Scheduling Screens

6 different scheduling screens to choose from in our service industry software means you can view jobs any way you like. View scheduled jobs for one week for one team, or for all employees, or view all scheduled jobs for the month on one screen. You can pick almost any view imaginable -- for example, view all jobs for one client for one month. You name it, we have the view for you! With 18 years experience in the field, we've figured out how to offer options that will suit just about anyone. And of we don;t have the option you want, tell us, and we'll probably add it in for you!

Recurring Scheduling

Create any schedule with over 30 different frequencies to choose from. Enter Work Order information once only, and then let Scheduling Manager enter the future jobs for you.

Enter Job Notes for Employees

Enter special instructions or notes in Job Notes to print out on Job Tickets/Work Orders.

One-Time Changes

If an employee is sick or a customer cancels a job it's easy to make a one time change to a job.

Changes to Entire Schedules

If you need to increase the charge on a job, or make the job length longer it's easy to make a change to an entire schedule of jobs. This change will then flow through to all future jobs.

Display Options

Choose from a variety of display options on your scheduling screens. For example, show last name for each client, or show just their account ID, or show the street where they live. Anything you can think of!

Job Completions

Completing jobs is an easy process. It updates employees' payroll information and updates customers' account information and automatically creates invoices. Any payment received from customer is also recorded.

Complete Multiple Jobs

Easily complete multiple jobs at once! Many of our users like this option, which saves them a lot of time. Simply mark all jobs to be completed with "default" information, click a button and you;re done! Then you can complete the individual jobs where changes were made to the original service order individually.

Accounts Receivable

Invoices

Invoices are automatically created for you, or create invoices manually.

Statements

For customers who have many jobs, print statements as often as you like to give a summary of all charges/credits to their account.

Account History and Customer Balance

Customer Balance is available right on their information. Their account history is also easily accessible.

Payroll

Payroll Reporting

Several payroll reports are provided for you to view your employees' payroll data.

Networkable

Scheduling Manager can be set up as a network version so more than one person can access it at the same time. You will be able to issue passwords and logins to users. Allow several people at the office to access your service management software simultaneously.

Scheduling Manager Web

Same Great Features

Scheduling Manager Web has the same fantastic features as our outstanding stand-alone service industry software plus more! Access your data from anywhere in the world!

Customers View Schedules Online

With the Web Version you can set up usernames and passwords for your customers to log in to view their own schedules, account activity etc.

Customers View Invoices Online

Customers log in to your Customer Center and can view their latest invoices and account balance.

Create your own Online Customer Center

Create your own fully Customisable Customer Center to post "Tips of the Day" or trivia questions or whatever you wish!

Employees View Schedules Online

Similar to your customers, you can set up usernames and passwords for employees to log in to get their schedule information.

Supervisors Send in Job Completion Info

Supervisors have the ability to log in and submit job completion information.

Scheduling Manager for Appliance Repair Services Interfaces with:

Quickbooks

No need to get rid of your favourite accounting software or abandon all your established procedures, they can work together. Share customers, invoices and payroll data.

Microsoft MapPoint

This powerful interface lets you get directions and map routes to save on travel time.

Mapquest

Click a convenient button and Mapquest supplies you with the directions to the work site.

Yahoo Maps

Click a convenient button and Yahoo Maps supplies you with the directions to the work site.

Google Maps

Click a convenient button and Google Maps supplies you with the directions to the work site.

Job Estimator

Manages all your estimating and bidding needs.

Contact Manager

Keep your prospective clients in a separate database so you can do more effective marketing such as direct mailing

Distribution Manager

For large wholesale/distribution businesses this is a perfect combination.

Microsoft Outlook

Import data from Microsoft Outlook. E-mail any report using Outlook or Outlook Express.

Microsoft Access

Import data from Microsoft Access

Microsoft Word

Easily create mail merge letters using Microsoft Word

Mobile Devices

Exchange data with various mobile devices

Various Competitors' Programs

We will import your data from any competitor's program hen you upgrade to The Scheduling Manager from Thoughtful Systems.

Various Timekeeping and Payroll Systems

Exchange data with your chosen timekeeping and/or payroll system, such as ADP, Paycheck, Ceridian, etc.

P.O. Box 297151 Brooklyn, NY 11229 USA

Tel: (800) 759-2532 / (718) 375-1186 Fax: (347) 312-6216

Tel: 020 7617 7242 (UK)